Customer Information Gathered on our website: We gather and save customer information. We use the information to serve you without having to collect the same information more than once. If you desire through an opt-in option, we capture credit card information that we maintain in encrypted form. You have the option not to provide certain information, but you may be unable to take advantage of some our services. If you would like to amend, change or delete any personal information, please access your customer account here: My Account.
E-mail Information: When we communicate with customers through email; we save conversations to expedite improve future communications. We use your email information to send special offers, free gifts and/or common communication. If you do not wish to receive email from chinacheapbags, please send us an email to unsubscribe.
We have your personal consent. We will not share personal information without the customer providing consent through an opt-in selection.
Security· We strive to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. SSL is a high standard of security measure that encrypts your inputted information. In order to ensure others using your computer do not have access to your personal information on our website, please make sure to properly sign off when finished using a shared computer.
Protection against Children Purchases: chinacheapbags.com does not sell products for purchase by children. We sell products for purchase by adults. If you are under 18, you may purchase products at chinacheapbags only with the involvement of a parent or guardian.
Will my order come all at once or in multiple shipments? If all of the items you purchased are available, we will ship all your items at once. If one or more of the items you ordered is on back-order, we will ship all other available items in your order and ship your back-ordered item(s) free of charge when they become available.
If you place multiple orders on on our site at different times, please contact us to determine whether your orders can be combined. If your orders are placed the same day, we can definitely combine the orders and ship them together. All other situations will be assessed once you Contact Us .
What if I receive my package and it is damaged? If your product is received damaged, please notify us and we will help you correct your personal situation. It is necessary to keep all shipping documentation and original packaging. We will be happy to work through your situation and ensure you are satisfied.
What if I do not receive my package? It is the customers responsibility to recieve the package once shipped. If a mail carrier attempts to deliver your order and the customer is not available to recieve the order. The mail carrier will either hold the package at their facility or return it to our store. If the customer does not pick up the package from the mail carrier's office in time and the package is destroyed or lost, there will be no refund issued. If the package is returned to us and the customer would like the package shipped again, the customer must pay for shipping costs.